Return and Refund Policy

 

If you feel that you chose the wrong product

  • We are more than happy to exchange any product for something else or a full refund* if you feel that the item you chose isn’t quite right for you.
  • Your money will be refunded to you once we have inspected the returned item and approved it’s condition.
  • To return a product, get in touch via the contact page and we will schedule an RAM  courier to collect it from you.
  • The return shipping cost will be for your account and will be deducted from your credit or refund. 

If your product is faulty or damaged

  • If you feel that there is anything wrong with your product straight out of the box, we will happily replace it or give you a full refund*. 
  • If we confirm the problem, we will refund the full amount (less the original shipping) or offer you a replacement with free shipping. 

*FULL REFUND - If paying with any card, 4.5% of the transaction value goes to the credit card payment facilitation company. "Full Refund" means that we will return the full amount we received after the credit card service fees. If you are at all unsure that what you're buying is ideal for you, rather opt for EFT payment to be safe. 

Manufacturers' Warranties

We do our absolute best to uphold any warranties offered by manufacturers on the quality and longevity of their products. 

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